tag:blogger.com,1999:blog-26137134.post6687147283964823588..comments2024-03-17T00:57:53.827-07:00Comments on My Crazy Life: Old Fashioned Customer ServiceBardouble29http://www.blogger.com/profile/02792662853238196699noreply@blogger.comBlogger16125tag:blogger.com,1999:blog-26137134.post-87066550797666661612007-02-12T14:58:00.000-08:002007-02-12T14:58:00.000-08:00Please tell me that some people have lost thier em...Please tell me that some people have lost thier employment over this.<BR/><BR/>I admire you for your work ethic - I would work with you anyday!Baron Ectarhttps://www.blogger.com/profile/04760739007831461896noreply@blogger.comtag:blogger.com,1999:blog-26137134.post-56143074621841711862007-02-11T17:41:00.000-08:002007-02-11T17:41:00.000-08:00Arrrggghhhh! I went through this myself last year,...Arrrggghhhh! I went through this myself last year, $8,000 worth of windows, an 8 hour day, and since it was post hurricane, they were "working 7 days a week". I was scheduled for Saturday, from sunup to sundown. I felt bad these guys were giving up their family time, their down time, so I iced down a cooler with subs and sodas and waited.... and waited....and waited....At noon, I called the installer and he said "oh, maam, I'm so sorry, but last night was my birthday and we all went out to this oyster house...and I'm so sorry, We can do you next Thursday"....<BR/><BR/>The windows are wonderful, I offered them only water, and didn't recommend them to my neighbors.<BR/><BR/>One phone call.... "$60,000"singletonhttps://www.blogger.com/profile/03482545214687731218noreply@blogger.comtag:blogger.com,1999:blog-26137134.post-50442731431527980962007-02-11T17:39:00.000-08:002007-02-11T17:39:00.000-08:00It is definitely becoming a lost art!It is definitely becoming a lost art!Enemy of the Republichttps://www.blogger.com/profile/17342253341470198835noreply@blogger.comtag:blogger.com,1999:blog-26137134.post-32270354623987371602007-02-10T18:13:00.000-08:002007-02-10T18:13:00.000-08:00What gets me beyond mad is when clerks, waiters or...What gets me beyond mad is when clerks, waiters or whoever act like they think they're better or smarter than I am. I've been known to complain to people's bosses. But I also believe it's important to tell bosses about exceptionally good service too.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-26137134.post-59357621780503334502007-02-10T13:30:00.000-08:002007-02-10T13:30:00.000-08:00Agreeing with everybody else, the installer had a ...Agreeing with everybody else, the installer had a loser's attitude and deserves to be out of a job for it. Hell, losing that much money for his company & yours, I don't see how any boss in their right mind would keep such an employee on. And, unfortunately, due to word of mouth, your company may lose money due to this customer telling his/her friends about the poor quality of service that the installer showed.<BR/><BR/>While I don't know that a service economy is really a great thing, GREAT customer service should be drilled into the head of ANYBODY who has customers. Even those of us who work in a non-profit service environment (like my library) should have great customer service skills. It irks me to no end to have a coworker (one in particular) stand at my shoulder and carry on a ranting (or raving) conversation while I'm trying to help a patron in front of me. I have no problem carrying on a conversation when there is NOT a patron standing in front of me being helped, but when there IS a patron.... No, I'm not talking with you about last night's fight with your Dad. I'm not discussing with you your lousy luck with apartment hunting... I am helping the person in front of me, and if you find it rude that I temporarily drop a conversation about your problems to converse with a patron about THEIR day, that's your problem, not mine. Esp. when the moments I have with a patron, to gain their loyalty, are fleeting, where-as I work 6-8 hours a day with my coworkers. Unfortunately there ARE people in customer-service jobs that don't seem to care that the conversation about their apartment search can be picked up later, or behind the scenes, when one is working a counter, it is not the time or place to rant.<BR/><BR/>LOL Sorry to get long winded, again.... I've got a coworker who I generally like, but who pisses me off on this subject with her lack of regard for my professional appearance, as for her own, and for the services we provide our patrons.<BR/><BR/>Hope you find out that the installation manager throttled the installer, and called to apologize to the customer themselves. Even if it doesn't salvage THAT "sale" it may smooth over bruised feelings to help your company avoid future loss of sales.Katihttps://www.blogger.com/profile/18312698112377656801noreply@blogger.comtag:blogger.com,1999:blog-26137134.post-68138580024195476332007-02-10T10:20:00.000-08:002007-02-10T10:20:00.000-08:00maybe im just shrewd but i would have canned the i...maybe im just shrewd but i would have canned the installers for this. i would have immediately started looking for more installers. as someone who used to work for a flooring company, timing and communication regarding intalls is necessity!!! i cant believe they didnt even call. yeah... can their asses you know why? because they'll do it again and again because they dont care.Knitty Yashttps://www.blogger.com/profile/02720186808287782849noreply@blogger.comtag:blogger.com,1999:blog-26137134.post-51539905313593118872007-02-10T09:43:00.000-08:002007-02-10T09:43:00.000-08:00There aren't many people who KNOW how to practice ...There aren't many people who KNOW how to practice good customer service nowadays. It's sad, really... =:(The Lone BeaderĀ®https://www.blogger.com/profile/17670946654211536130noreply@blogger.comtag:blogger.com,1999:blog-26137134.post-88989790571126236212007-02-10T08:50:00.000-08:002007-02-10T08:50:00.000-08:00To everyone - thanks for the kind comments... and ...To everyone - thanks for the kind comments... and at least I know I have a job where ever I go!!!!Bardouble29https://www.blogger.com/profile/02792662853238196699noreply@blogger.comtag:blogger.com,1999:blog-26137134.post-17306637526656469392007-02-10T06:33:00.000-08:002007-02-10T06:33:00.000-08:00I remember back in the 60s and 70s my Dad kept say...I remember back in the 60s and 70s my Dad kept saying "We're moving toward a service economy!" <BR/><BR/>Well, we've moved away from a MANUFACTURING economy, but I'm still waiting to see a SERVICE economy.<BR/><BR/>I don't know how many times I'm in a check-out lane and the cashier is ignoring me and talking to a fellow employee about what they're planning to do this weekend.<BR/><BR/>Gadzooks - the big stores are even installing SELF-SERVICE checkout lanes. <BR/><BR/>When customer service is all you have to offer, then you should be good at it, right?<BR/><BR/>Sorry to hear about the mess-up at the office. I hope the proper "corrective actions" will be implemented come Monday morning.<BR/><BR/>Have a good weekend!Craig Dhttps://www.blogger.com/profile/09411024383213082193noreply@blogger.comtag:blogger.com,1999:blog-26137134.post-55822488992734612392007-02-10T06:19:00.000-08:002007-02-10T06:19:00.000-08:00You are right. I almost hate dealing with contract...You are right. I almost hate dealing with contractors and other folks who might work on our home because they have no regard for time or manners. I applaud you for still caring about your customers. And you had every right to want to squeeze his neck till eyeballs popped out!Emhttps://www.blogger.com/profile/14063254538593495040noreply@blogger.comtag:blogger.com,1999:blog-26137134.post-4904933512446294432007-02-09T23:32:00.000-08:002007-02-09T23:32:00.000-08:00Oh yeah...I'd hire you in a heartbeat!Oh yeah...I'd hire you in a heartbeat!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-26137134.post-20425344668688892102007-02-09T23:31:00.000-08:002007-02-09T23:31:00.000-08:00It's all a matter of respect, for the company, the...It's all a matter of respect, for the company, the customer and themselves. <BR/><BR/>Too bad those installers don't get that...Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-26137134.post-18060935432243024402007-02-09T23:01:00.000-08:002007-02-09T23:01:00.000-08:00I would hire you too. Are these guys going to get...I would hire you too. Are these guys going to get in trouble with the boss? If I lost 60,000 dollars for the company I work for I don't think I would have a job today.captain corkyhttps://www.blogger.com/profile/10782650450297504567noreply@blogger.comtag:blogger.com,1999:blog-26137134.post-53734450284405338192007-02-09T20:58:00.000-08:002007-02-09T20:58:00.000-08:00Whimsical - thank you.Jay - Movies like Coach Cart...Whimsical - thank you.<BR/><BR/>Jay - Movies like Coach Carter and other things, like Jerry Jones, trying instill responsibilty and a sense of ownership are rare and hearing about it gives me a small ray of hope.Bardouble29https://www.blogger.com/profile/02792662853238196699noreply@blogger.comtag:blogger.com,1999:blog-26137134.post-86623735205233178852007-02-09T20:35:00.000-08:002007-02-09T20:35:00.000-08:00I would hire you too.In collge I had a teacher who...I would hire you too.<BR/><BR/>In collge I had a teacher who told us a story about Jerry Jones right after he bought the Cowboys. He was notorious for being a stickler about being on time. <BR/><BR/>He would have meeting set for 10 am with potential sponsors and if they weren't there by 10:10 he and his people would walk out. And walk away from HUGE deals.<BR/><BR/>It's not easy to walk out on deals like that, but I agree with him.Jayhttps://www.blogger.com/profile/17134850383532818765noreply@blogger.comtag:blogger.com,1999:blog-26137134.post-53746421831426532572007-02-09T19:47:00.000-08:002007-02-09T19:47:00.000-08:00If I ever get rich and start a business I'm hiring...If I ever get rich and start a business I'm hiring you.whimsical brainpanhttps://www.blogger.com/profile/13158339502955458999noreply@blogger.com